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FAQ
Questions teams ask before engaging CSL
Straight answers for procurement, IT leadership, and operations.
Is CSL only for large enterprise estates?+
No. We work with growth-stage companies and established enterprises. Scope ranges from a focused database health check to full managed infrastructure and multi-practice programs.
Can you take over an existing Oracle or SQL environment?+
Yes. We assess inherited platforms, remediate performance and security debt, stabilize HA/DR, and can transition into ongoing managed DBA or infrastructure support.
Do you offer 24/7 coverage?+
Managed service agreements can include extended or 24/7 windows based on criticality. We recommend a support model that matches your real risk profile — not a one-size SLA.
Where is CSL based?+
Our office is at Sahera Tropical Center (9th Floor), 218 Elephant Road, Bata Signal, Dhaka. We deliver onsite and remotely across Bangladesh.
How soon can an engagement start?+
After discovery, most assessments begin within one to two weeks. Urgent production incidents can be prioritized when capacity allows.
Do you build software as well as run infrastructure?+
Yes. CSL delivers custom applications, API integration, AI/ML solutions, and enterprise solution design — alongside database, infrastructure, cloud, and QA practices.